FAQ - Frequently Asked Questions
Please take note of our current trading guidelines below:
- ALL pick-up orders MUST must be made via our online store (Click & Collect), or emailed to firstname.lastname@example.org. We are only accepting pre-orders at the moment.
- Our Showroom is temporarily CLOSED until further notice. If you require colour samples, email email@example.com and we will help arrange them for you if available.
- Manufacturing is operating as per normal, please email all orders to firstname.lastname@example.org or to the relevant manufacturing department email
- Deliveries around Sydney Metro will resume only under safe conditions. Shipping Australia wide is also still available, enquire now for a quote on shipping.
- Wearing a mask is mandatory upon entering our site
- Please maintain a strict 1.5 metre social distancing on our site and use our hand sanitisers
- Please scan the QR Code upon entering our site
- If you’re picking up your click & collect order, first collect your Invoice from our main reception door, then proceed to the relevant loading dock. Please remain in your vehicle at all times and await further instructions from our staff. We will safely bring the order to your vehicle and you are expected to self-load it
- Please be patient with our staff and expect delays on orders, we are doing our utmost best to help service our customers during the Sydney Lockdown period
- For further advice, please call us on 1300 664 584 or email email@example.com
Thank you for your patience and for supporting our local family business.
A step by step guide on how to pick up your online “Click & Collect” order from the Trademaster store:
- Complete your order online by paying with Credit Card or PayPal option at the Checkout page. If the products are in stock, your order will be ready to collect in 2 hours.
- An email order confirmation will be sent to your email. If you can’t find it in your inbox please check your JUNK mail folder.
- Take clear note of your Online Order Number (Order #xxxxx) which is displayed on your email order confirmation
- Arrive to the Trademaster Store carpark, and present your Online Order Number to our staff at the main Reception door
- Our staff will safely hand over your Tax Invoice and explain further pick up instructions
- If the item is small, they may hand it over to you in the carpark. Large items are picked up from our on site Loading Docks A, B, C or D. Please allow some time for loading and thank you for your patience.
Pick-Up Times: Monday-Friday 7am-3:30pm & Saturday 7am-1pm (Closed on Friday between 11am-2pm, Closed Sunday)
Pick-Up Address: 46-52 Ferndell Street, South Granville, Sydney NSW 2142
Please call 1300 664 584 for further info, we will happily give you extra guidance. Or email firstname.lastname@example.org with your enquiry.
Yes we offer shipping Australia wide. Read our below shipping guidelines:
SHIPPING SMALL ITEMS AUS-WIDE: If “Shipping Flat Rate” option was selected on small items, please allow up to 7 working days shipping time for your order to arrive.
SHIPPING LARGE ITEMS WITHIN SYDNEY METRO (Wood Panels, Benchtops, Splashbacks): if a forklift is not available at your address, you must hand unload your order yourself from our delivery vehicle.
SHIPPING QUOTE LARGE ITEMS OUTSIDE OF SYDNEY METRO: firstly add the items to your cart, then click the “REQUEST SHIPPING QUOTE” option at the checkout and you will receive a quote in your email within 24 hours.
SHIPPING LARGE ITEMS OUTSIDE OF SYDNEY METRO (Wood Panels, Benchtops, Splashbacks) : for residential addresses outside of the Sydney Metro region, shipping will only be to your nearest Collection Depot unless you have a forklift ! This means you must pick up your order from your nearest Collection Depot if you do not have a forklift at your address. CLICK HERE TO VIEW THE LOCATIONS OF YOUR NEAREST COLLECTION DEPOT
FORKLIFT UNLOADING: If you have a forklift at your address, shipping can be made directly to your warehouse Australia Wide.
NOTE: We do not deliver fragile items outside of Sydney such as Windows, Sliding Doors, Mirrors and other Bathroom accessories. We do not ship to Parcel Lockers or PO Boxes.
Email email@example.com for a shipping quote or if you have any further questions call 1300 664 584.
Trademaster is an Australian owned and operated family business since 1981 serving the Kitchen, Joinery & Building Industry with the supply of raw and manufactured goods. We operate from our retail store, showroom and warehouse at 46-52 Ferndell St South Granville, Sydney NSW. We serve a wide variety of clients including Trade, Builders, Manufacturers, Commercial, Distributors & Re-Sellers, DIY and the General Public. We are committed to serving the industry Australia wide. Thank you for trusting our local family business.
Our store is located at 46-52 Ferndell Street, South Granville Sydney NSW 2142 and this is our only store location in Australia. We are conveniently placed between the M4 and M5 highway channels in South Western Sydney. Our showroom, store and warehouse is open 6 days a week, closed on Sundays.
The majority of the products listed on our website are in stock at our South Granville Sydney warehouse and are ready for pick up or delivery. We stock thousands of sheets of Plywood, MDF, Laminate Benchtops, Particleboard, Hardware and other products, all under our warehouse. This is the benefit of choosing Trademaster.
If you require a bulk amount of materials, please enquire online to confirm sufficient stock availability.
Very few products may be out of stock or by order only, and are generally listed online as such. We will do our best to fulfil your order or find you an alternative product in order to ensure maximum customer satisfaction.
Enter our site at 46-52 Ferndell St South Granville, Sydney NSW, park in the customer parking, and enter the main Showroom/Retail Store on the right hand side.
Yes. Most of our customer orders are picked up directly from our South Granville store. Our on the spot loading service is fast and convenient with forklift assistance available.
We have sufficient space and parking for trucks, trailers and other vehicles.
Yes. Our showroom is located at our main site: 46-52 Ferndell St South Granville 2142, Sydney NSW, park in the customer parking, and enter the main Showroom/Retail Store on the right hand side.
We have the full range of Laminex & Formica Colours, Plywood, Benchtops, Reflections Splashbacks, Flat Pack Kitchens, Quantum Quartz Stone, Appliances, Wardrobes, Windows and Doors on display at our newly renovated showroom.
Colour sample chips for Laminex, Formica and Laminate Benchtops are free to collect and are generally 70x50mm in size. All are welcome into our showroom during opening hours.
We accept Card, Cash and Direct Bank Transfer. We DO NOT accept “Credit Card Payments over the Phone”, Cheques or American Express.
All payments must fully clear before an order is picked up or delivered, so if paying by Bank Transfer, please allow sufficient time for payment to clear into our account.
We have a 1.1% Surcharge on Credit Cards, no surcharge on Savings or Cheque Card.
Monday-Thursday: 7am – 4pm | Saturday: 7am – 1.30pm
Special Friday Pick-up Hours
Friday: 7am – 11am
Friday: closed between: 11am – 2pm
Friday: re-open: 2pm – 4pm
Yes. We offer in-house manufacturing of detailed Joinery Projects, Office Worktops, Flat Pack Kitchens & Cabinets, Laminate Benchtops, Cut to Size, Edgebanding, Acoustic Panels, Shelving, Wardrobes, Aluminium Windows and Sliding Doors.
Support local Australian manufacturing by choosing Trademaster.
Yes. We sell to all businesses and consumers including the trade and public. All are welcome to purchase products either over the counter at our shop or from our online store.
Most materials are carried by forklift to our customer’s vehicle. We then expect you to load your own goods with minimal staff assistance.
We are open on Saturday from 7am to 1:30pm and closed on Sundays. We are also closed on Public Holidays.
Yes, we offer a limited cutting service while you wait, see our on the spot cutting prices and conditions HERE. A limit of 3 straight cuts and a maximum of 3 items can be cut while you wait.
For Click & Collect option, add a cutting service to your shopping cut, and pay at the checkout with your other products. See the cut to size services here
This service is usually to help customers fit products in their vehicle, otherwise we strongly recommend you process a Cut To Size Order by following instructions in this link.
We do not exchange or refund goods if you have simply changed your mind. We only accept exchanges and refunds on faulty goods.
In the case we do allow a refund, the full “online transaction fee” plus a $15 admin fee will be deducted from the refund amount.
We expect full payment upfront for all manufactured goods that are made to specs. Orders will not be processed until full payment is made and cleared into our account. Working lead times on orders begins after full payment is cleared on your order.
We will send you a SMS Text Message when your manufactured order is completed and ready for pick up.
Yes. Our products are listed in nominal sizes as per industry standards and due to the fact we are a distributor of mainly raw un-finished materials. If you require actual sizes of a particular product, please enquire with us online and before making a purchase.
Yes, the prices shown on our products listed on the website all include GST. If you proceed with an order, we will issue you with a Tax Invoice and you may wish to put your business name on the invoice or otherwise a personal name is sufficient.
We strongly recommend you inspect the true physical colour samples in our showroom prior to purchasing goods. Images posted online and on our brochures cannot be taken as a representation of our colours or patterns and are to be used as a guide only. We accept no liability for any dissatisfaction you may have with a colour or pattern.
We deal mostly with C.O.D accounts. Download our “New Customer Form” here, fill in your details and email it to firstname.lastname@example.org to apply for a C.O.D account. If approved, your company name will then appear on our sales system, and you will be expected to pay by Card or Cash on pick-up. We also accept Direct Bank Transfer, but please note that products cannot be picked-up or delivered until funds have cleared into our bank account.
Yes. They are designed and made in-house at our South Granville Sydney manufacturing plant. Thousands of our clients trust our Australian made kitchens and we thank you for choosing Trademaster, a local family business.
For a quote and advise on your flatpack cabinets project, you must schedule an appointment prior to your arrival. Email email@example.com to schedule an appointment. Please include your full name, mobile number and kitchen plan in the email and our staff will arrange an appointment with yourself.
Yes we do. We have a public ladies and men’s bathroom in our showroom store that are regularly sanitized and maintained.
Yes we do. Please inform our staff prior to your arrival so that we can facilitate for your needs. One of our staff members will escort you into the showroom through the side building access. There is also sufficient space to freely wheel around in our showroom store.