FAQ - Frequently Asked Questions
Following the updated restrictions released on Wednesday the 28th of July by the Government, please take note of our limited trading guidelines below:
- ALL orders for delivery and pick-up must be emailed to firstname.lastname@example.org or order via our online store
- Our showroom is temporarily closed until further notice, we will only accept pre-orders via email or online. All communication on orders will be done via email or phone
- Manufacturing will resume, please email all orders to email@example.com or to the relevant manufacturing department email
- Deliveries around Sydney Metro will resume only under safe conditions. Shipping Australia wide is also still available, enquire now for a quote on shipping.
- Wearing a mask is mandatory upon entering our site
- Please maintain a strict 1.5 metre social distancing on our site and use our hand sanitisers
- Please scan the QR Code upon entering our site
- When picking up from our loading docks, please remain in your vehicle at all times and await further instructions from our staff. We will safely bring the order to your vehicle and you are expected to self-load it
- Please be patient with our staff and expect delays on orders, we are doing our utmost best to help service our customers during the Sydney Lockdown period
- For further advice, please call us on 1300 664 584 or email firstname.lastname@example.org
Thank you for your patience and for supporting our local family business.
Trademaster is an Australian owned and operated family business since 1981 serving the Kitchen, Joinery & Building Industry with the supply of raw and manufactured goods. We operate from our retail store, showroom and warehouse at 46-52 Ferndell St South Granville, Sydney NSW. We serve a wide variety of clients including Trade, Builders, Manufacturers, Commercial, Distributors & Re-Sellers, DIY and the General Public. We are committed to serving the industry Australia wide. Thank you for trusting our local family business.
We are located at 46-52 Ferndell Street, South Granville 2142 NSW, conveniently placed between the M4 and M5 highway channels in Western Sydney. This is our only store location in Australia. Our showroom, store and warehouse is open 6 days a week, closed on Sundays.
The majority of the products listed on our website are in stock at our South Granville Sydney warehouse and are ready for pick up or delivery. We stock thousands of sheets of Plywood, MDF, Laminate Benchtops, Particleboard, Hardware and other products, all under our warehouse. This is the benefit of choosing Trademaster.
If you require a bulk amount of materials, please enquire online to confirm sufficient stock availability.
Very few products may be out of stock or by order only, and are generally listed online as such. We will do our best to fulfil your order or find you an alternative product in order to ensure maximum customer satisfaction.
Enter our site at 46-52 Ferndell St South Granville, Sydney NSW, park in the customer parking, and enter the main Showroom/Retail Store on the right hand side.
Yes. Most of our customer orders are picked up directly from our South Granville store. Our on the spot loading service is fast and convenient with forklift assistance available.
We have sufficient space and parking for trucks, trailers and other vehicles.
Yes. Our showroom is located at our main site: 46-52 Ferndell St South Granville 2142, Sydney NSW, park in the customer parking, and enter the main Showroom/Retail Store on the right hand side.
We have the full range of Laminex & Formica Colours, Plywood, Benchtops, Reflections Splashbacks, Flat Pack Kitchens, Quantum Quartz Stone, Appliances, Wardrobes, Windows and Doors on display at our newly renovated showroom.
Colour sample chips for Laminex, Formica and Laminate Benchtops are free to collect and are generally 70x50mm in size. All are welcome into our showroom during opening hours.
We accept Card, Cash and Direct Bank Transfer. We DO NOT accept “Credit Card Payments over the Phone”, Cheques or American Express.
All payments must fully clear before an order is picked up or delivered, so if paying by Bank Transfer, please allow sufficient time for payment to clear into our account.
We have a 1.1% Surcharge on Credit Cards, no surcharge on Savings or Cheque Card.
Monday-Thursday: 7am – 4pm | Saturday: 7am – 1.30pm
Special Friday Pick-up Hours
Friday: 7am – 11am
Friday: closed between: 11am – 2pm
Friday: re-open: 2pm – 4pm
Yes. We offer in-house manufacturing of detailed Joinery Projects, Office Worktops, Flat Pack Kitchens & Cabinets, Laminate Benchtops, Cut to Size, Edgebanding, Acoustic Panels, Shelving, Wardrobes, Aluminium Windows and Sliding Doors.
Support local Australian manufacturing by choosing Trademaster.
Yes. We sell to all businesses and consumers including the trade and public. All are welcome to purchase products either over the counter at our shop or from our online store.
Most materials are carried by forklift to our customer’s vehicle. We then expect you to load your own goods with minimal staff assistance.
We are open on Saturday from 7am to 1:30pm and closed on Sundays. We are also closed on Public Holidays.
Yes, we offer a limited cutting service while you wait, see our on the spot cutting prices and conditions HERE. A limit of 3 straight cuts and a maximum of 3 items can be cut while you wait.
This service is usually to help customers fit products in their vehicle, otherwise we strongly recommend you process a Cut To Size Order by following instructions in this link.
We do not exchange or refund goods if you have simply changed your mind. We only accept exchanges and refunds on faulty goods.
Yes. Mostly within Sydney Metro. However we do offer shipping Australia wide on most products, contact us for a quote on freight. Email email@example.com with your product requirements and address for a free quote on shipping.
There are some items we cannot ship due to logistical restrictions. We do not ship to Parcel Lockers or PO Boxes. Customers are expected to unload their own materials from our delivery vehicles.
We also charge a packaging fee on all items sent via courier to minimize product damage. This fee depends on the size and weight of your order, please enquire now for a price. All payments must be fully cleared before shipment is made.
We expect full payment upfront for all manufactured goods that are made to specs. Orders will not be processed until full payment is made and cleared into our account. Working lead times on orders begins after full payment is cleared on your order.
We will send you a SMS Text Message when your manufactured order is completed and ready for pick up.
Yes. Our products are listed in nominal sizes as per industry standards and due to the fact we are a distributor of mainly raw un-finished materials. If you require actual sizes of a particular product, please enquire with us online and before making a purchase.
Yes, the prices shown on our products listed on the website all include GST. If you proceed with an order, we will issue you with a Tax Invoice and you may wish to put your business name on the invoice or otherwise a personal name is sufficient.
We strongly recommend you inspect the true physical colour samples in our showroom prior to purchasing goods. Images posted online and on our brochures cannot be taken as a representation of our colours or patterns and are to be used as a guide only. We accept no liability for any dissatisfaction you may have with a colour or pattern.
We deal mostly with C.O.D accounts. Download our “New Customer Form” here, fill in your details and email it to firstname.lastname@example.org to apply for a C.O.D account. If approved, your company name will then appear on our sales system, and you will be expected to pay by Card or Cash on pick-up. We also accept Direct Bank Transfer, but please note that products cannot be picked-up or delivered until funds have cleared into our bank account.
Yes. They are designed and made in-house at our South Granville Sydney manufacturing plant. Thousands of our clients trust our Australian made kitchens and we thank you for choosing Trademaster, a local family business.
We strongly recommend you make an appointment with our flatpack team if you require help with your project. Email email@example.com to schedule an appointment. Please include your full name, mobile number and kitchen plan in the email and our staff will arrange an appointment with yourself.
Yes we do. We have a public ladies and men’s bathroom in our showroom store that are regularly sanitized and maintained.
Yes we do. Please inform our staff prior to your arrival so that we can facilitate for your needs. One of our staff members will escort you into the showroom through the side building access. There is also sufficient space to freely wheel around in our showroom store.