FAQ

Trademaster is an Australian owned and operated family business since 1981 serving the Kitchen, Joinery & Building Industry with the supply of raw and manufactured goods. We operate from our warehouse & showroom retail store in South Granville, Sydney NSW. We serve a wide variety of clients including Trade, Builders, Manufacturers, Commercial, Distributors & Re-Sellers, DIY and the General Public. We are committed to continue serving the industry even in the toughest of times. Thank you for trusting our local family business.

We are located in Western Sydney, South Granville 2142 NSW, conveniently placed between the M4 and M5 highway channels. This is our only store location in Australia. Our shop and warehouse address is 46-52 Ferndell St, South Granville, open 6 days a week. Closed on Sundays.

Enter our site at 46-52 Ferndell St South Granville, Sydney NSW, park in the customer parking, and enter the main Showroom/Retail Store on the right hand side.

Yes. Our showroom is located at our main site: 46-52 Ferndell St South Granville 2142, Sydney NSW, park in the customer parking, and enter the main Showroom/Retail Store on the right hand side.

We have the full range of Laminex & Formica Colours, Plywood, Benchtops, Reflections Splashbacks, Flat Pack Kitchens, Quantum Quartz Stone, Appliances, Wardrobes, Windows and Doors on display at our newly renovated showroom.

Colour sample chips for Laminex, Formica and Laminate Benchtops are free to collect and are generally 70x50mm in size. All are welcome into our showroom during opening hours.

We accept Card, Cash, Direct Bank Transfer. We do not accept Cheques, American Express or “Credit Card Payments over the Phone”. All payments must fully clear before an order is picked up or delivered.

We have a 1.1% Surcharge on Credit Cards, no surcharge on Savings or Cheque Card.

Opening Hours
Monday-Thursday: 7am – 4pm | Saturday: 7am – 1.30pm

Special Friday Pick-up Hours
Friday: 7am – 11am
Friday: closed between: 11am – 2pm
Friday: re-open: 2pm – 4pm

Yes. We offer in-house manufacturing of detailed Joinery Projects, Office Worktops, Flat Pack Kitchens & Cabinets, Laminate Benchtops, Cut to Size, Acoustic Panels, Shelving, Wardrobes, Aluminium Windows and Sliding Doors.

Yes. We sell to all businesses and consumers including the trade and public. All are welcome to purchase products either over the counter at our shop or from our online store.

Most materials are carried by forklift to our customer’s vehicle. We then expect you to load your own goods with minimal staff assistance.

We do not exchange or refund goods if you have simply changed your mind. We only accept exchanges and refunds on faulty goods.

We expect full payment upfront for all manufactured goods that are made to specs. Orders will not be processed unless full payment is
made.

We will send you a SMS Text when your manufactured order is completed and ready for pick up.

We deal mostly with C.O.D accounts. Email accounts@trademaster.com.au to apply for a C.O.D account.

Yes. Mostly within Sydney Metro. However we do offer delivery Australia wide on certain products, contact us for a quote on freight. All payments must be fully cleared before shipment.

There are some items we cannot ship due to logistical restrictions. We do not ship to Parcel Lockers or PO Boxes. Customers are expecting to unload their own materials from our delivery vehicles.

We are open on Saturday from 7am to 1:30pm and closed on Sundays. We are also closed on Public Holidays.